Job Summary:

The HR Officer – Learning, Development & Performance is responsible for coordinating employee training, development initiatives, and performance management processes across the Credit Union. The role ensures that staff development is aligned with organizational goals, supports a culture of continuous learning, and facilitates consistent, fair, and strategic performance management practices.

Duties would include: 

Learning & Development:

• Coordinate the annual training plan derived from individual development plans (IDPs) and organizational capacity priorities.
• Schedule and manage logistics for internal and external training programs (e.g. onboarding, lunch-and-learns, workshops, seminars)
• Maintain accurate training records, monitor completion and compliance rates and report training metrics.
• Evaluate learning effectiveness and business impact; produce periodic insights and recommendations.
• Assist with the preparation and management of the learning and development budget, including vendor costs and program expenses.

Performance Management:

• Coordinate the annual performance management process, ensuring timelines and standards are met.
• Provide training and guidance to supervisors and staff on the use of the performance management forms and tools.
• Track completion of appraisals and provide analysis of performance trends and outcomes.
• Maintain and update performance management documentation and tools in line with policy.
• Assist in monitoring individual development plans (IDPs) and support follow-up actions.

Employee Development & Talent Management:

• Collaborate with managers to identify skill gaps via performance reviews, assessments, and workforce planning data.
• Assist managers in translating diagnosed gaps into developmental plans (e.g. stretch assignments, mentoring, job rotations) and support follow-up to encourage accountability for execution.
• Assist in designing and promoting career pathways and succession planning frameworks. 
• Champion a learning culture – enable coaching, feedback practices, and recognition of growth and innovation – aligned to high performance.

Recruitment & Selection:

• Assist in the recruitment and selection process as directed by the Manager, HR & Admin Services (e.g., pre-screening applicants, participating in interviews).
• Assist with the administration of psychometric assessments for job applicants as required.
• Coordinate the onboarding and orientation process for new recruits, transferred, and promoted employees, including planning, scheduling, and monitoring completion of required activities.
• Administer and analyze orientation surveys, compile reports, and recommend enhancements where necessary.

Other:

• Contribute to the annual work planning process.
• Assist in drafting and reviewing policies and procedures related to performance and development.
• Participate in designing and implementing employee wellbeing programmes.
• Administer staff engagement and job satisfaction surveys, analyze results, and prepare reports.
• Assist with audits, reports, and data analysis as required.

Requirements:

Minimum Education & Training:

• Bachelor’s degree or equivalent in Human Resource Management or related field required.
• HR Certification (SHRM-CP/SCP, PHR/SPHR, etc.) will be an asset.

Preferred Experience:

• A minimum of three (3) years’ experience in HR with exposure to recruitment and employee relations.
• Familiarity with training needs analysis and performance management systems.

Preferred Competences, Qualities & Character Traits:

1. Passion for learning, coaching, and employee development.
2. Excellent written and verbal communication skills.
3. Excellent organizational skills and attention to detail.
4. Excellent time management skills with the proven ability to meet deadlines.
5. Good knowledge of human resource management practices and procedures.
6. Strong knowledge of applicable laws, regulations and by-laws. 
7. Good understanding of Credit Union philosophies and principles.
8. Ability to operate general office and presentation equipment.
9. Proficient in Microsoft Office Suite or other related software.

Interested persons are invited to submit their applications to hr@arizacu.com (in PDF via email only with subject line “HR Officer – Learning, Development & Performance”) no later than 31st December 2025.